First City Monument Bank (FCMB) plans to grow this year substantially in retail banking by adding over 600,000 customers to the existing 3.2 million at the start of the year. Retail banking revenues and profitability are also expected to grow strongly in spite of the challenging economic environment.
Smart branching and technology will play an equally important role in attaining this objective, said its Group Chief Executive/CEO, Ladi Balogun.
“With a robust product suite for businesses and individuals and our award winning service culture, we are intent on leveraging these capabilities by investing extensively in channels to reach more customers.
Today, our customers are embracing alternative channels such as mobile at an impressive rate, whilst many still need the reassurance of an experienced banker and the infrastructure a branch offers.
The Gbagada branch gives this reassurance. It will not only serve the immediate community but also serve as a hub for the deployment of alternate channels such as agent location, ATMs POS and mobile banking across a wider radius,” he added.
Meanwhile, for the bank customers and members of the general public who reside in the Gbagada area of Lagos State, First City Monument Bank opens a new branch for business in the area with effect from Monday, June 13 2016.
The Bank said it is in line with its expansion plan to extend its reach and make its operation accessible to its customers and members of the general public.
“The location of the branch takes into consideration convenience for FCMB customers and other people living in Gbagada, Shomolu, Anthony, Ogudu, Oworoshoki, Bariga, Akoka and the environs,” a release made available to the media in Lagos, confirmed.
Responding to questions on the opening of the new FCMB branch, the Vice President, Branch Management and Trade Services at First City Monument Bank (FCMB), Oluwakayode Adigun said:
“We are pleased to establish a presence in the neighbourhood, as part of our continued retail drive. This is not just another branch as each of FCMB’s new branches brings with it something special in terms of structure, aesthetics and above all, the excellent customer experience, to be provided by an excellent team of service professionals, who will not only serve you in the traditional manner, but also assist with mobile and internet banking registration and basic tutorials. The branch also offers numerous self-service options such as cash depositing and withdrawal ATMs, and self-service terminals for routine requests and transfers.”